FAQs

How do I check the status of my order?

You can check on the status of your order at any time by emailing the customer support desk at info@IMConsultantServices.com

    After an order has been placed, it is promptly sent to one of our 4 fulfillment centers where we will ship your item(s) within 10 - 20 business days. Below are expected delivery times based on your location.

    What are you shipping times?

    US Shipping Time Estimates

    Shirts: 7-14 Days
    Other Products: 20-30 Days

    International Shipping Time Estimates

    Shirts: 10-20 Days
    Other Products: 20-30 Days

    Do you deliver products Internationally?

    TNKshop.net successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

    How do I place an order?

    Simply choose your style from the dropdown menu on the product page then click the “Add To Cart!” button and follow the simple steps to complete your order. We’ll prepare your order.

    How does TNKshop.net operate?

    TNKshop.net is an online retailer of custom designed crowd-sourced apparel. All merchandise is custom printed and shipped directly to you once the campaign has ended. If you are a designer, you can sell your own creative designs and take orders from supporters with no upfront costs and let TNKshop.net handle your fulfillment and shipping to your customers.

    How secure is my personal information?

    TNKshop.net adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

    Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

    Does TNKshop.net offer a quality guarantee on the products it sells?

    If you don’t love your print or custom item, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge.

    Return Policy

    Our policy lasts 30 days for retail items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    Note:  Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within the same day order is placed.  Free items are non-refundable once shipped.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:
    Gift cards
    Downloadable software products
    Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.  If your item is damaged, please send an image to info@IMConsultantServices.com and we will fix it :)

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable)
    Book with obvious signs of use
    CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    Any item that is returned more than 30 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@IMConsultantServices.com


    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@IMConsultantServices.com and we will contact you about your returning your item.

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    To return your product, please contact us at info@IMConsultantServices.com for shipping information.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.